Member support

Help without the runaround.

Start with a quick answer or tell us what you need. If a guide cannot solve it, we’ll open a private conversation with the right team.

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Guides & quick answers

Try the Help Centre first.

Find clear walkthroughs for accounts, purchases, Bunker Assistant commands, tactics, Academy access and more.

Open Help Centre →
01

My Discord role has not appeared

Confirm you joined the correct Bunker server and that the Discord account shown on your Account page is the one you use there.

02

I cancelled my membership

Your access remains active until the end of the period you’ve already paid for. After that, Bunker Premium is removed automatically.

03

My payment did not complete

Return to Services and try again. Your purchase will be added as soon as your payment is confirmed.

04

I signed into the wrong Discord account

Sign out on the Account page, then restart Discord login and choose the correct account.