Member support
Help without the runaround.
Start with a quick answer or tell us what you need. If a guide cannot solve it, we’ll open a private conversation with the right team.
Your support inbox
Keep the conversation going.
Read replies, add details and track your requests here. Discord DMs are optional.
Your requests
Loading your requests…
Private member support
We're here to help.
Open a private request for account help, purchases or a question for the trading team.
Replies are saved in Portal. Discord notification problems do not stop you from continuing here.
Try the Help Centre first.
Find clear walkthroughs for accounts, purchases, Bunker Assistant commands, tactics, Academy access and more.
01My Discord role has not appeared
+
Confirm you joined the correct Bunker server and that the Discord account shown on your Account page is the one you use there.
02I cancelled my membership
+
Your access remains active until the end of the period you’ve already paid for. After that, Bunker Premium is removed automatically.
03My payment did not complete
+
Return to Services and try again. Your purchase will be added as soon as your payment is confirmed.
04I signed into the wrong Discord account
+
Sign out on the Account page, then restart Discord login and choose the correct account.