1. Your cancellation rights
Most UK distance contracts begin with a 14-day cancellation period. The way that right applies depends on whether you buy digital content, immediate digital access, a service, a subscription or another product. Nothing in this policy removes a statutory remedy.
2. Immediate activation
- Before checkout you may actively request supply to begin immediately and acknowledge that the 14-day cancellation right for digital content or access ends when supply begins.
- If both confirmations are given, the FUT Bunker Activator's completed or activated status records when the purchased access or digital content was supplied. The cancellation right ends at that point where the law permits.
- An activation record cannot replace your prior express request and acknowledgement. We retain the confirmation version and time with the transaction.
- For a service, an early-start request may make a proportionate amount payable for work supplied before cancellation. The cancellation right ends only after full performance where the legal requirements are met.
3. Faulty, missing or misdescribed purchases
Activation never removes your rights if access or content is faulty, misdescribed, not delivered as agreed or otherwise fails to meet consumer law. Contact [email protected] with the order reference and enough detail for us to investigate and provide the remedy required by law.
3A. Boosting services
- If you ask us to begin a boosting service during the cancellation period, you may owe a proportionate amount for work already completed if you cancel before full performance. The cancellation right ends after the service is fully performed only where the legal requirements, including your express request and acknowledgement, are met.
- Claiming an order, opening its secure handover and recording its starting state help show when performance began. They do not remove remedies where the service was faulty, misdescribed or not supplied with reasonable care and skill.
- The finishing account image, completion record and order history may be used to investigate a genuine delivery or payment dispute. Contact support promptly and do not change or delete relevant evidence while a dispute is being reviewed.
- Identity verification for an eligible £50-or-more order happens before payment. Completing Identity does not itself place or charge the order; after a pass, the saved selection continues to Stripe Checkout and payment must still be completed.
- Your express checkout confirmation records that you request performance during the 14-day cancellation period, understand that a proportionate amount may be payable if you cancel after work begins, and acknowledge that the cancellation right ends after the service is fully performed where the law permits.
- The timestamped order audit trail records the accepted confirmation version, payment, handover and access, evidence uploads, start, progress, completion and any correction, refund or dispute. Audit data does not remove a genuine statutory remedy; it provides a factual record for assessing what was supplied.
4. Subscriptions
- Cancelling normally prevents the next renewal; it does not automatically refund a period already supplied.
- Manage and cancel through the provider used to subscribe. Deleting a FUT Bunker account does not cancel recurring billing.
- Any mandatory initial or renewal cooling-off right remains available according to the law applying at that time.
5. Payment providers and refunds
- Google Play purchases and some refund requests are administered through Google Play under its processes. Stripe or direct web-order questions should be sent to [email protected].
- Approved refunds are returned through the original payment route where practicable. Bank and provider processing times are outside our control.
- A refunded, reversed or unpaid order may have the corresponding access, points, credits or discount removed. Genuine statutory claims are never penalised.
- Where a statutory cancellation refund is due, we make it without undue delay and within the period required by law, normally no later than 14 days after we are informed of the cancellation. We may deduct or require the lawful proportionate amount for a service supplied following a valid early-start request.
6. How to request help
Email [email protected] with your Discord account, product, order reference, purchase date and a clear explanation. Contacting us first is usually the fastest route, but does not remove any right to contact your bank, payment provider or regulator.
You may cancel in any clear written statement. You can use this wording: ‘I give notice that I cancel my contract for [product or service], ordered on [date], under order reference [reference]. My name is [name] and the date of this notice is [date].’ Send it to [email protected]. You do not have to use this wording.